About the Company
Sentinel Fleet Management, part of Guest Motor Group is proud to be the UK’s largest Iveco Dealer Group & Fiat Van Dealer, we have been a family owned and run business for over a century.
The Group now operates out of 13 full service dealerships spanning across the East Midlands, West Midlands, North Wales, Cambridgeshire, Leicestershire, Derbyshire, Nottinghamshire, Staffordshire and South Yorkshire.
Employee Benefits
- Increased holiday entitlement with length of service.
- Recruitment incentive awards.
- Healthcare scheme.
- Cycle to work scheme.
Job Summary
As a VMU Technician you will be part of a team that maintains a fleet of vehicles for a key contract customer providing service and maintenance. This role is part of the Sentinel fleet management organisation reporting to the VMU Foreman.
Working Hours
Rotating Shifts
45 hours per week
Main Duties and Responsibilities
- To undertake comprehensive preventative maintenance and repair standards.
- Correct fault diagnosis to ensure replacement parts are fitted correctly and warranty claims are in line with warranty terms.
- Ensure full and complete end of shift handover including vehicle on or off-road status.
- Answer VMU telephone and deal with all enquires promptly and in a professional, helpful & proactive manner.
- Attend customer sites as required to carry out repairs.
- To complete job cards, service sheets, timesheets, and any other relevant paperwork in an accurate, timely and efficient manner.
- To undertake diagnostic analysis where appropriate.
- To build rapport, develop trust and respect from both internal and external customers.
- To contribute to the development and delivery of an effective and proactive cultural environment.
- To undertake such duties as may be reasonably required for the effective operation of the VMU.
- To contribute towards the continuous improvement of processes/methods and operating practices within the VMU.
- Undertakes necessary training to become multi skilled.
- To ensure the most efficient and highest possible standard of mechanical and electrical repair, preventative maintenance, and modification of customer vehicles & related ancillary equipment.
- Work as part of the team to maintain, build employee and customer relations to ensure that the workshop operation achieves all set financial and cultural objectives/targets.
- To enforce personally and in others Company, Industry & Legal Health, Safety & Environmental standards always and without exception.
- To ensure a thorough understanding of all company Health & Safety procedures and policies and always adhere to within the workshop or mobile operations.
- To report without delay, in line with Company procedure, any accidents, risks and near misses.
- To maintain exceptional housekeeping standards within the workplace always.
- To ensure appropriate use of personal protective equipment (PPE) always and without exception. Report defective PPE immediately.
- To ensure corporate uniform as allocated is always worn.
Person Specification
- Full Clean UK Driving Licence
- Flexibility to cover different locations when required, and cover leave.
- Excellent customer service skills.
- Manage risk and make appropriate decisions.
- Attention to detail.
- Effective communication skills.
- Experience in Microsoft Word, Excel, PowerPoint and Outlook.
Do you want to work for the largest Iveco and Fiat Van Dealer Group in the UK?
Would you like to join a family owned and run Company with over 100 years trading behind it?
If so then this may be the job for you!